Absa Customer Panel Invitation

From: The Absa Customer Panel Team
Sent: 10 December 2011
To: Allen Johnson
Subject: Absa Customer Panel Invitation












Dear Mr Johnson,

We would like to know what is important to you

Absa continuously seeks ways of improving our service offering to you and what is important to you. One of the platforms that we have identified is opening a dialogue with you through Consumer Panels. Consumer Panels consists of groups of customers who have agreed to regularly participate in our research surveys.

We have commissioned ConsultaPanel, an independent and accredited Panel- and Community Research provider, to manage the Absa Customer Panel and conduct our surveys on your experience and satisfaction when interacting with us.

As a valued customer we kindly request that you participate in the Absa Customer Panel to enable us to get a better view of what is important to you.

Joining is easy
• To join please click here to be directed to your first Absa Customer Panel survey about Workplace Banking and indicate your preference.
• After the registration application, you will receive a welcome e-mail that will also provide you with more details.
• Lastly, look out for survey invitations and other related communication via email and feel free to contact us any time.

All information shared in this survey and all future interactions will be treated confidentially and will be used only for research purposes. No confidential- and personal identifiable information will be shared with any third party.

Your feedback enables us to improve our efforts to deliver excellent service at all times and we will endeavour to ensure that you continue to receive superior service in all your future dealings with us.
If you have any questions regarding the Absa Customer Panel and/or any of its processes, please feel free to contact the Absa Customer Panel Team by clicking here and send us an email.

Voorsiening word ook gemaak om hierdie studie in Afrikaans te voltooi.
.
We look forward to having you online!

Regards,
Absa Customer Panel Team







From: Allen Johnson
Sent: 12 December 2011
To: 'The Absa Customer Panel Team'
Subject: RE: Absa Customer Panel Invitation



Dear Absa Customer Panel Team

Thanks for your e-mail, your lateral view of the guy’s head spewing letters from the alphabet out his mouth like a stagnating curry biryani, is a superb metaphor for constructive communication.

Regrettably though, I suffer from bancophobia (yes, it is a real word and it means ‘the fear of banks’) you can look it up, it is a very true and really frightening affliction.

I used to suffer from a plethora of phobias, in fact, I even had a phobia about getting phobias – phobophobia. This must never be confused with the fear of homeless people, which is obviously hobophobia….or Greek frat parties; togaphobia.

Even when I am donating blood (I have an extremely rare blood group), I have to have it done outside the… *gulp*..bank….

So your offer of me joining your “consultapanel” is, in my eyes, tantamount to a school of great white sharks inviting me to join their weekend snorkelling team….out of character and a little (excuse the pun) fishy….or is that “phishy”?...



















Regards

Allen